Privacy Policy

Last updated: June 9, 2026

This Privacy Policy describes how Mylo Prime LLC ("Company," "we," "us," or "our") collects, uses, and protects information in connection with the Mylo Prime platform and related services (the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly, including:

• Account information: Firm name, attorney names, email addresses, and billing details provided during signup and onboarding;
• Matter data: Client names, matter details, documents, and communications you upload or create within the platform;
• Usage data: Feature interactions, session logs, and platform activity used to improve the Service;
• Integration data: Information exchanged with third-party services you connect (e.g., Intuit QuickBooks, Google Workspace, calendar, payment processors) under the permissions you grant.

QuickBooks (Intuit) integration

If your firm connects Mylo Prime to Intuit QuickBooks, we access your QuickBooks company through Intuit's OAuth 2.0 authorization — we never see or store your Intuit password. We access accounting data such as customers, invoices, payments, credit memos, and chart of accounts solely to provide the Service's billing, reconciliation, and trust-accounting features. QuickBooks data is used only on your firm's behalf, is never sold or shared with other third parties, and is never used to train AI models. OAuth tokens are stored encrypted in Google Cloud Secret Manager and are revoked immediately when you disconnect the integration, which you can do at any time from within Mylo Prime or from your Intuit account's connected-apps page.

2. How We Use Information

We use collected information to:

• Provide, operate, and improve the Mylo Prime platform;
• Power AI-assisted features including intake automation, billing, document drafting, and scheduling;
• Send transactional communications (onboarding, invoices, security alerts);
• Comply with legal obligations and enforce our terms.

We do not sell your data or your clients' data to any third party. Matter data is never used to train shared AI models without explicit written consent.

3. Data Storage and Security

We implement the following security measures:

• Encryption in transit: All communications use TLS 1.2 or higher;
• Encryption at rest: Data is stored encrypted in Google Cloud SQL and Google Cloud Storage;
• Secret management: API credentials and keys are stored in Google Cloud Secret Manager, never in source code;
• Access control: Role-based access controls limit data access to authorized firm personnel only;
• Audit logging: All access to matter data and client records is logged and timestamped.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, matter data is available for export for 30 days, after which it is deleted from our systems. Integration tokens are revoked immediately upon disconnection.

5. Data Sharing

We do not share your data with third parties except:

• Infrastructure providers: Google Cloud Platform hosts our infrastructure. Google does not have access to the contents of your matter data;
• Integration partners: Only data you explicitly authorize is shared with connected services (e.g., Intuit QuickBooks, payment processors, calendar providers);
• As required by law: We may disclose information if required by law, regulation, or valid legal process.

6. Your Rights

As a Mylo Prime customer, you may:

• Access and export your firm's data at any time through the platform;
• Request correction of inaccurate information;
• Disconnect any third-party integration at any time;
• Request deletion of your account and associated data by contacting us.

7. Children's Privacy

The Service is intended for use by legal professionals and is not directed to individuals under the age of 18. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted at this URL with a revised "Last updated" date. We will notify active customers of material changes by email.

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at: