How Mylo AI handles your firm's data

Law firms handle privileged material, so “what does the AI see?” is the right question to ask. Here are the straight answers.

What Mylo AI can access

Mylo AI answers from your firm’s workspace only — your matters, documents, calendar, and billing records. Firm data is isolated per firm at the database level; the assistant working for your firm cannot see another firm’s data, and vice versa.

What we don’t do

• We don’t train AI models on your client data. Your matters are your matters — they are not absorbed into a model that other customers use.
• We don’t sell data. See our privacy policy for the formal commitments, including how to make access and deletion requests via [email protected].

Where data lives

Your data is hosted on managed cloud infrastructure in the United States, encrypted in transit (TLS 1.2+) and at rest (AES-256), with automated backups and point-in-time recovery. More detail is on our security page.

Privilege and confidentiality

Using an AI assistant inside your own practice-management system is materially different from pasting client facts into a public chatbot: access is scoped to your firm, activity is logged, and the platform is built around professional-responsibility duties. That said, your firm’s confidentiality obligations are yours — many firms add a line about technology use to their engagement letters, and several state bars have published guidance on AI use worth reading.

Questions we’ll gladly answer

Security questionnaires, data-processing questions from your clients’ counsel, subpoena/retention questions — send them through support and mark the category Data & security. These route to people who can answer precisely rather than reassuringly.